In this Part 1 Introduction to a growing and alarming problem of violence in America, we want to call your attention to the observable actions occurring in our workplaces, airports, airplanes and even restaurants. The Occupational Safety and Health Administration or OSHA as they are often referred to, tells us that over 2 million American […]
Part One of our De-escalation discussion defined the different types of behavior that could lead to the need for de-escalation at the workplace. If you find yourself in an uncomfortable or threatening situation with an employee, these 10 de-escalation tips can help you mitigate the situation in the safest and best possible manner. However, if […]
In this segment – How To Set Limits – we want to provide some guidance on some proven ways to steer a bad situation back on track and help an angry person make more positive choices. We will focus on four parts: When you set effective limits, you are using one of the most powerful […]
